Works on mobile devices (calls land on different devices)
Flexibility in communicating in the organizational structure
Ticket management system which automates setting up tickets from different communication channels and assign to the right agents in your team. This helps to improve quick response to customers’ issues and improve customer satisfaction.
Integrates with workforce management systems, CRM software and legacy systems
Customers reaching you on their preferred communication channel
100% browser based contact center. Free from need of software or browser plugin
Encryption of communication
Noise cancellation feature
Remote access of contact center. Allow login from anywhere, anytime, through any device.
Customized reports for every agent. Improves performance and productivity.
Easy to call customers through click-to-call solution.
The ACD and IVR software help route calls to the right agent for faster resolution of customer’s query.
Auto dialing solutions according to organizations needs.
Centralized knowledge management tool that helps to quickly access common answers to customer’s queries.
Effective logging and archiving of customer call recordings.
The use of Web RTC protocol via the browser which helps eliminate the need to install software or hardware for communication to take place
Automate business actions based on events and time
Why choose Ameyo?
Its full stack CX platform which removes the hassle of setting separate hardware and software.
Easy to migrate to cloud contact solution.
Different cloud options available such as private, public and hybrid
Customizable dashboards and reports according to your business requirements.
24/7 support according to signed SLA.
Complies with different international standards such as ISO27001 & ISO 27018
Multiple communication channels expertise
Worked with over 2000 brands
Cloud contact center with guaranteed uptime
What our Clients say about us
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."